June 2019

Delivery Options

2019-06-19T13:12:31+02:00

All orders dispatched by “The Courier Guy” Thank you for your purchase, we appreciate your business & strive to do all in our power to make your shopping experience a pleasant one! If you experience [...]

Delivery Options2019-06-19T13:12:31+02:00

July 2016

We are organising an event and would like to include flyers in our info packs – how do I contact FRIO?

2019-02-20T11:36:47+02:00

We have many such requests and are very happy to assist  with leaflets. To contact our Customer Support team by e-mail click on the link Contact Us to complete the e-mail contact form. We will respond to [...]

We are organising an event and would like to include flyers in our info packs – how do I contact FRIO?2019-02-20T11:36:47+02:00

When will I receive my refund?

2016-07-06T11:59:09+02:00

We will process your return and refund within 3-5 days of receipt of the item. Please note that the refund can only be made to the card used to purchase the goods. The refund should [...]

When will I receive my refund?2016-07-06T11:59:09+02:00

I have received only part of my order

2019-06-19T13:13:41+02:00

Mistakes do happen occassionally, but we do our best to sort them out as quickly and smoothly as possible. If something is missing from your order, please contact our Customer Support team at info@friouk.com within [...]

I have received only part of my order2019-06-19T13:13:41+02:00

I have received an incorrect item

2019-02-20T11:41:39+02:00

Every so often mistakes do happen, but we do our best to sort them out as quickly and smoothly as possible. If you have received an incorrect item in your order, please contact our Customer [...]

I have received an incorrect item2019-02-20T11:41:39+02:00

Faulty or damaged items

2019-02-20T11:42:48+02:00

If your item was faulty or damaged on arrival, please contact our Customer Support team HERE within 48 hours of receipt and follow the returns process stated below and we will organise a replacement.

Faulty or damaged items2019-02-20T11:42:48+02:00

How do I return an item?

2019-06-19T13:17:11+02:00

If you would like to return a product, please follow the steps below within 10 days of receipt:  1. In all cases, please advise us of the reason for the return. You may do this [...]

How do I return an item?2019-06-19T13:17:11+02:00

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